Poshmark Case Study

Poshmark Case Study

Poshmark needed more visibility into their customer support KPIs, with less manual effort. In order to properly staff the team and maintain its high level of customer service, accurate current and historical support data is essential. Nexla stepped in to help Poshmark integrate customer support data from desk.com and leverage Looker, their business intelligence tool, to build intuitive dashboards with no engineering required.

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